Book a fitting Refund & Returns Policy
Clear information to help you plan your Kingsman experience.
Returning hired garments
After your seven-day hire, pack the suit in the return courier bag provided and drop it off at NZ Post. We recommend retaining the tracking information.
Condition and inspection
Our team inspects returned garments when they arrive. Please contact Kingsman promptly if you discover a problem with your hire or return packaging.
Cancellations and refunds
If you need to cancel or change a booking, contact us as early as possible. Refunds depend on how far ahead you cancel: 2 weeks or more before your chosen date, 100%; 1–2 weeks, 80%; 24 hours to 1 week, 60%; less than 24 hours, no refund. Shipping fees are non-refundable. Full details are in our Hire Rental Agreement. Your rights under New Zealand law are not affected.
Lost return bag
If you lose the provided return bag, contact us as soon as possible so we can discuss a replacement label or return arrangements.